When using the software, you might face some issues or have questions. This guide is here to help with easy solutions to common problems and questions you might encounter.
“License not verified. Verifying now…” in a Loop
If your nuxBot seems stuck in a loop displaying “License not verified. Verifying now…” it’s likely due to your network sending too many requests.
Solution:
- Close nuxBot for 5 minutes and restart it.
- If you have too many nuxBot instances running simultaneously, this might also occur. Reduce the number of open nuxBot instances if you’re running multiple.
Invalid Signature
If you encounter an ‘Invalid Signature’ message, it means there’s an issue with the API Secret or API password (if required).
Solution:
- Double-check that your API Secret Key and API passphrase (if needed) is accurately entered in nuxBot’s exchange settings page.
- If you’ve lost the Secret Key or API passphrase (if needed), generate a new API Key on the exchange and update it in nuxBot using the “Add Exchange” button on the Exchange Settings page in your web interface.
Timestamp Request
If you encounter an error message like “Timestamp for this request is outside of the recvWindow” or “Timestamp for this request was 1000ms ahead of the server’s time,” it’s likely that the time on the device running nuxBot isn’t set correctly.
Solution:
This error occurs due to a mismatch between your device’s time and the exchange servers. To resolve it, synchronize your device’s clock. The method varies across operating systems.
- Example for Windows: Sync your computer’s clock with an internet time server. Navigate to Settings -> Time & Language -> Date & Time -> ‘Sync Now’.
webinterface crashed -> The port 5000 is already in use.
This error indicates that the web interface failed to start because port 5000 is already being utilized by another software in your network.
Solution:
- Navigate to the folder where the nuxBot executable is installed and open the config.ini file using a text editor. Under the section “[webinterface]”, you’ll find the line “port = 5000”. Change the “5000” to a different port number that is likely not being used by any other software.
license: ‘type’ or license: string indices must be integers
This error message indicates that either no license key has been entered, the key isn’t valid, or your network is sending too many requests.
Solution:
Check if you have entered a valid license key.
- Go to your Webinterface, click on the three horizontal lines at the top right -> Settings -> Bot Settings -> nuxBot Product Key. Ensure that the field is not empty.
- Copy and paste your valid license key received from the nuxBot order page into the field and click on “Save Settings”.
- If the error persists, stop nuxBot for 5 minutes and then restart it.
Incorrect Candlestick Type
This error message indicates that the timeframe you are using for one of your pairs is not supported by the exchange you are trading on.
Solution:
If you are unsure which pair has an incorrect timeframe, check the nuxBot console while trading is active. It will display the pair causing the error.
- In your Webinterface, click on the three horizontal lines at the top right -> Settings -> Trading Settings, choose your pair. Then, click on “Indicators & ATR Trailing” and under “Timeframe,” enter a valid timeframe.
