Terms & Conditions

Effective Date: November 11, 2024

Welcome to nuxBot.com! Before using our website and/or our crypto trading bot software and its trading and artificial intelligence features, please read these Terms & Conditions carefully. By accessing and using our website and/or our crypto trading bot software and its trading and artificial intelligence features, you agree to be bound by the following terms. If you do not agree with any part of these terms, please refrain from using our services.

Acceptance of Terms

By accessing nuxBot.com and using our services, you acknowledge that you have read, understood, and agree to comply with these Terms & Conditions. We reserve the right to update or modify these terms at any time without prior notice, so please check this page regularly for any changes. Your continued use of the website and/or our crypto trading bot software and its trading and artificial intelligence features after any modifications constitutes your acceptance of the updated terms.

Use of Cookies

By accessing or using nuxBot.com, including our website, services, and software, you consent to the use of cookies as described in our Privacy Policy. Cookies are used to enhance user experience, analyze site traffic, and deliver personalized content. This applies to all aspects of the website and our crypto trading bot software. For more details on how we use cookies and how you can manage your cookie preferences, please review our Privacy Policy.

Crypto trading bot software & Artificial Intelligence Features

nuxBot.com provides crypto trading bot software that allows users to automate their cryptocurrency trading strategies. Our platform incorporates artificial intelligence features, such as predictive analytics and automated decision-making, to enhance trading performance. These AI features operate locally on the user's device. The data used for training these features is not sent to our servers. The software is self-hosted on the customer's devices, meaning it is run and managed by the user themselves.

Please note that the AI features are experimental and probabilistic in nature. While they aim to enhance trading performance, they do not guarantee specific outcomes. As with any AI-based service, there is a possibility of errors and unforeseen trading results. Users should exercise caution and conduct their own due diligence when making trading decisions.

Backtesting Feature and Licensing Restrictions

The backtesting feature in nuxBot is available exclusively to:

  1. Pro Plan users, who have full access without needing an additional add-on key.
  2. Standard Plan users, who may access this feature only by purchasing a separate Backtesting Add-on Key.

Restrictions on Sharing Backtesting Results and Tested Strategies:
Users with access to the backtesting feature, whether through the Pro Plan or the Backtesting Add-on Key, are strictly prohibited from sharing:

  • Backtesting results, data, or insights derived from the backtesting feature.
  • Trading strategies tested using the backtesting feature with users who do not hold either a Pro Plan license or a Backtesting Add-on Key.

This restriction includes sharing in any form, such as screenshots, reports, summaries, data exports, or detailed strategy descriptions, unless express prior written permission is obtained from nuxBot. Violating this policy may result in suspension or revocation of the Pro Plan license and/or Backtesting Add-on Key without refund, as well as possible legal action.

Subscription Payments

nuxBot.com does not offer a free tier, except for occasional free trials. We offer subscription plans (Standard and Pro Plan) that provide access to different features depending on the plan. Subscriptions are paid exclusively in cryptocurrencies, and there are no automatic renewals. It is the user’s responsibility to monitor their subscription status and ensure timely renewals. Users purchase a key that is valid for a specific period (e.g., 30 days) and can extend their subscription by purchasing a renewal key. The payments are processed securely through our own payment provider. By subscribing to our plans, you agree to our terms and conditions and our privacy policy. Please review these terms and privacy policies before making a subscription payment. For customer service regarding the nuxBot software, our services, or returns, please contact nuxBot support.

Lifetime License Holders

nuxBot occasionally offers lifetime licenses for purchase. The following terms apply to all users who have purchased a lifetime license, regardless of the purchase date:

  1. Access: Lifetime license holders will continue to have access to all features that were available at the time of their purchase, without the need for subscription renewals. "Lifetime" means for as long as nuxBot continues to operate.
  2. Support: Lifetime license holders are entitled to support as per the standard support terms. Please contact our buyer support at [email protected] for assistance.
  3. Updates: Lifetime license holders will receive software updates that are made available to them, but nuxBot.com does not guarantee the inclusion of all future features and improvements available to subscription plan holders. Some new features, add-ons, or upgrades may require an additional purchase.
  4. Limitations: The same limitations, disclaimers, and liability clauses outlined in these Terms & Conditions apply to lifetime license holders.

Refund Policy

We stand behind our services and offer a 14-day refund policy for our subscription plans. If you are not satisfied with the features and wish to request a refund, please contact our buyer support at [email protected] within 14 days of your initial subscription purchase. We will process your refund promptly according to our refund policy guidelines.

Refund Policy Guidelines:

  1. Eligibility: Refund requests must be submitted within 14 days of the initial subscription purchase.
  2. Pro License: If one or more backtests have been executed with the respective license, we cannot provide a refund, and you waive your right to a refund.
  3. Renewal and Upgrade Keys: This also applies to renewal keys and upgrade keys if the License that is being extended or upgraded has previously been used for backtesting, we cannot provide a refund, and you waive your right to a refund.
  4. Processing: Refunds will be processed promptly once the refund request is approved. Please note that only the amount after all fees (payment provider fees, swap fees, network fees) will be refunded. Swap fees will not be refunded, and the refund will be issued in USDT or USDC (BSC Network).
  5. Network Fees: Network fees will be fully borne by the user, or in other words, deducted from the refund amount.
  6. Transparency and Awareness: Please be aware that crypto payments are subject to network fees and potential fluctuations. Customers are explicitly informed about these non-refundable charges and potential fluctuations in USDT or USDC value before making a purchase.
  7. Contact: For any questions or to request a refund, please contact our buyer support at [email protected].

Buyer Support

For any questions, concerns, or support inquiries related to nuxBot.com, you can reach out to our buyer support team at [email protected]. We use Proton Mail (Switzerland) for secure email communications. By contacting us, you agree to the privacy policy and terms of service of Proton Mail. See the Proton Mail Privacy Policy and Terms of Service here. We aim to provide timely assistance and address any issues you may encounter while using our crypto trading bot software or our website.

Icons8 Attribution

This website uses icons from Icons8. Please visit their website for more information and licensing details.

Below are the specific attributions for each Icons8 icon used on this website:

Intellectual Property

The content and features available on nuxBot.com and our software, including but not limited to the software's design, software's executables (also known as binaries), software's features and functions, backtests, website design, text, graphics, images, and code, are the property of nuxBot. All intellectual property rights are reserved. Users are not permitted to reproduce, modify, or distribute any part of the website's content or software without prior written consent.

Disclaimer of Liability

nuxBot.com and the nuxBot software, including but not limited to its artificial intelligence features, general software features, and functions, are provided on an "as-is" basis. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the software and website. While we strive to maintain accurate and up-to-date information, we do not guarantee the completeness, reliability, or accuracy of the content. You acknowledge that the use of our services and software is at your own risk. Additionally, we do not guarantee the performance or results of any trading strategies or backtests executed using our software.

The web interface and software are not intended to be publicly accessible to anyone. The software and web interface should be accessed exclusively behind a closed system (e.g., no open ports) by the person to whom the license belongs. We do not guarantee that the password-protected web interface is secure and protects against unauthorized access. We recommend adding your own password protection through a local reverse proxy.

Nothing in this clause excludes liability for damages caused by intentional misconduct or gross negligence where such exclusion is prohibited by law.

Limitation of Liability

In no event shall nuxBot or nuxBot.com be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services, website, and software, including but not limited to damages for loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. In any case, our total liability to the customer for all claims, losses, or damages related to our services, website, and software shall be limited to the lesser of the amount paid by the customer for the software license in the last 3 months, minus applicable fees (including payment provider fees, swap fees, and blockchain transaction fees), or a maximum of 100 EUR.

For users who have purchased a lifetime license, our total liability for any claims shall be limited to 50% of the original purchase price of the lifetime license, minus applicable fees (including payment provider fees, fees from other payment providers used in the past, swap fees, and blockchain transaction fees). This limitation applies only once as a cumulative total for all claims. This limit excludes any fees paid for additional addons or upgrades (e.g., backtesting addon).

Furthermore, all payouts will be made exclusively in USDT (Tether) or USDC on the Binance Smart Chain (BSC) network. By agreeing to these terms, you acknowledge that the net payout may be lower than the total amount paid due to such fees.

Nothing in this clause excludes liability for damages arising from intentional misconduct or gross negligence, where such exclusion is prohibited by law.

Investment Disclaimer

NO INVESTMENT ADVICE

The information provided on this site or software does not constitute investment advice, financial advice, trading advice, or any other sort of advice, and you should not treat any of the site’s or software’s content as such. nuxBot does not recommend that any asset should be bought, sold, or held by you. Nothing on this website or software should be taken as an offer to buy, sell, or hold a cryptocurrency.

Do conduct your own due diligence and consult your financial advisor before making any investment decision. nuxBot will not be held responsible for the investment decisions you or the bot (our software) makes.

INVESTMENT RISKS

There are risks associated with investing in securities. Investing in stocks, cryptocurrencies, bonds, exchange traded funds, mutual funds, and money market funds involve risk of loss. Loss of principal is possible. Some high risk investments may use leverage, which will accentuate gains & losses. Foreign investing involves special risks, including a greater volatility and political, economic and currency risks and differences in accounting methods. A security’s or a firm’s past investment performance is not a guarantee or predictor of future investment performance.

AI FEATURES RISK DISCLOSURE

nuxBot’s platform includes AI-powered tools designed to enhance trading capabilities through predictive analytics and automated decision-making. However, these AI features rely on probabilistic models that are not guaranteed to be accurate. As such, AI-driven predictions and recommendations should be viewed as supplementary information, not definitive trading advice. By using the AI features, you acknowledge and accept that AI predictions may involve inaccuracies or limitations and agree that nuxBot holds no liability for outcomes resulting from AI-based decisions. Any trading decisions made based on AI predictions are at your sole risk.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of laws principles.

International Use

These Terms & Conditions apply to all users, regardless of their country of residence. By using our services, you agree that these terms can be enforced according to the relevant laws of your country of residence.

Contact Information

If you have any questions or concerns regarding these Terms & Conditions or nuxBot.com, you may contact us at:

Email: [email protected]

Thank you for using nuxBot.com, and we hope you enjoy using our crypto trading bot and its features!