Privacy Policy

Effective Date: November 11, 2024

nuxBot ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and disclose your data when you use our website and the nuxBot software ("the Software") that you install and run on your PC. By using our Website and Software, you agree to the practices described in this policy.

Information We Collect

When you visit our Website or contact us:

We collect various types of information when you visit our Website or contact us. This includes:

  • Personal Identification Information: Name, e-mail address, IP address, location data (Address, State, Province, ZIP/Postal code, City), access-provider/host, referring URL, date, time, access tokens, session key, browser type and version, browser language, operating system, amount and state of transferred data, profile image, visitor/tracking id, Usage Data.
  • This information can be related to you, therefore, Personal Identification Information can be processed as well. These data may also be processed as anonymized statistical data.

When you use the Software:

We collect several types of information when you use our software, including:

  • Personal Identification Information: Name, e-mail address, IP address, date, time, language, device language, operating system, device region, device HWID, device UUID, device type and model, trading history, charts (bars), order history, strategy settings, wallet balance statistics, trade position data, pairs used, exchanges used, license key, exchange API keys, license type, Usage Data.
  • Financial and Transaction Data: Exchange Account username, exchange name, API key, transaction data (date/time/amount of transaction), transaction request/response, referral status, billing information (country, phone number, address, city, postal code; in case of an entity: business name, registry code and VAT ID), trading history, charts (bars), order history, strategy settings, wallet balance statistics, trade position data, pairs used, exchanges used, license key, exchange API keys, license type, license status, license order history, Usage Data.

Usage Data:

Usage Data is collected automatically when using the Service. This includes:

  • Information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • When You access the Service by or through a mobile device, We may collect certain information automatically, including but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
  • We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
  • Cookies for account login, shopping cart, Cloudflare Web Analytics Tracking

How We Use Your Information

We use the information we collect in various ways, including:

  • To provide and maintain our Service: Ensure the smooth operation and functionality of our Service.
  • To manage Your account: Manage Your registration as a user of the Service. The Personal Identification Information You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • To perform contracts: The development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
  • To provide customer support: Address and manage Your requests, queries, and other feedback.
  • To manage and improve our Service: Analyze data to identify trends, usage patterns, and areas for improvement within our Service.
  • To validate your identity: For security purposes, we use exchange-related information (like Exchange Account username, API key, license key, UUID, and HWID) to ensure that only the rightful owner of the license is using the bot and not someone else. Additionally, we use this information to verify that the owner is only using the exchanges registered with the bot.
  • To process transactions and manage your orders: Handle payment and transaction-related details to manage the orders You place.
  • To administer the website and software: We use the data collected to ensure the effective administration of our website and software, including for troubleshooting, data analysis, and testing purposes.
  • To monitor usage and prevent fraud: Use IP addresses, session keys, and other diagnostic data to protect against fraudulent activities and ensure that our Service is being used as intended.
  • To comply with legal obligations: Ensure compliance with applicable laws and regulations.
  • To analyze and improve: We use Cloudflare Web Analytics Tracking to help us analyze usage patterns and improve our Service. This allows us to better understand our users' behavior and improve the overall experience.
  • Third-Party Services: By using our Service, you also agree to the privacy policies and terms of use of Cloudflare. Cloudflare Web Analytics is utilized for analyzing website traffic and performance.

Cookie Policy and Consent Management

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Cookies are small files that are stored on your device (computer or mobile device).

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Analytics Cookies: These cookies help us understand how our website is being used, how effective our marketing campaigns are, or to help us customize our website for you.

How We Use Cookies

  • To operate our website and services: We use cookies for essential functions like account login and shopping cart management.
  • To analyze and improve our services: We use analytics cookies (e.g., Cloudflare Web Analytics) to help us understand usage patterns and improve our Service.
  • To provide personalized user experiences: Cookies help us remember your preferences and provide you with a more customized experience.

Your Cookie Choices

You have the right to decide whether to accept or reject cookies. When you visit our website for the first time, you will see a Cookie Consent Banner. You can choose to accept all cookies or manage your cookie preferences through this banner.

If you later decide to change your preferences, you can do so at any time by visiting our Cookie Settings.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use services like Cloudflare Web Analytics to analyze traffic and performance.

  • Cloudflare: We use Cloudflare Web Analytics to help us analyze usage patterns and improve our Service. By using our Service, you agree to the privacy policies and terms of use of Cloudflare.

Please note that if you choose to refuse cookies, you may not be able to use the full functionality of our website.

Data Transfer Outside the EU

We may transfer your personal data to countries outside the European Union (EU) in order to provide our services. This includes sharing data with non-EU providers such as Cloudflare and Proton Mail (Switzerland).

Purpose

The General Data Protection Regulation (GDPR) requires clarification on data transfer mechanisms when personal data is shared with providers outside the EU. This is to ensure that your data is adequately protected, even when processed outside the EU.

Data Transfer Mechanisms

To ensure that your personal data receives an adequate level of protection, we use some of the following data transfer mechanisms:

  • Adequacy Decisions: Where applicable, we rely on adequacy decisions by the European Commission, confirming that the non-EU country in question offers an adequate level of data protection.
  • Explicit Consent: In certain cases, we may obtain your explicit consent before transferring your personal data to countries without an adequacy decision or other appropriate safeguards.

Third-Party Services

Our use of non-EU providers includes:

  • Cloudflare: We use Cloudflare for web analytics, website security, and email routing (Cloudflare Email Routing). By using our Service, you agree to the privacy policies and terms of service of Cloudflare. Check the Cloudflare Privacy Policy and Terms of Service here.
  • Proton Mail: We use Proton Mail (Switzerland) for secure email communications. By using our Service, you agree to the privacy policies and terms of service of Proton Mail. Check the Proton Mail Privacy Policy and Terms of Service here.

Explicit Consent for Data Transfer to the US

By using our services, you explicitly consent to the transfer of your personal data to the United States, where different data protection standards may apply. We ensure that appropriate safeguards are in place to protect your data as required by applicable data protection laws. You have the right to withdraw your consent at any time, but understand that if you do so, you will no longer be able to use our website, the nuxBot software and service, as it relies on these data transfers to the U.S. This withdrawal will not affect the lawfulness of data processing that occurred before the withdrawal.

By using our services, you acknowledge that your personal data may be transferred to and processed in countries outside the EU, where different data protection standards may apply. However, we ensure that appropriate safeguards are in place to protect your data as required by applicable data protection laws.

Automated Trading and AI Predictions

Our software includes automated trading algorithms that allow users to configure their own trading strategies. These algorithms operate based on parameters and settings you define, enabling automated trades according to your chosen strategy. Additionally, our software offers AI-based prediction features to assist in strategy formation. This AI functionality runs locally on your device and does not transmit prediction data back to us. You remain in full control of configuring, activating, and utilizing these features, and our software does not independently adjust or override your settings.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: We may process your information if you have given us explicit consent to use your personal data for specific purposes. This includes situations where you have opted in to receive marketing communications or other updates from us.
  • Contract: We process your personal data to perform our obligations under the contract we have with you. This includes using your data to provide the services you have purchased or requested, managing your account, and processing payments.
  • Legal Obligation: We are required to process your data to comply with legal obligations. This includes retaining certain information for tax, accounting, and other regulatory purposes.
  • Legitimate Interests: We may process your personal data for our legitimate business interests, such as improving our services, understanding how our services are used, enhancing the security of our services, and developing new features. We ensure that our legitimate interests do not override your rights and freedoms.
  • Public Interest: In certain circumstances, we may process your personal data for reasons of substantial public interest, based on applicable laws and regulations.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining your data:

  • For the duration of your account/license: We will keep your data for as long as you have an active account or a valid license with us. After your account/license expires, we will retain your data for an additional six months. Following this period, your account/license will be deleted, and your data will be anonymized for statistical purposes. Data that cannot be anonymized will be deleted.
  • To fulfill legal and regulatory obligations: We may retain your data to comply with our legal, accounting, or reporting requirements. Transaction and Financial Data is retained for seven years for tax and accounting compliance.
  • For legitimate business purposes: We retain your data for as long as necessary to achieve our legitimate business interests, such as improving our services, ensuring security, and preventing fraud. For example, Customer Support Data is retained for one year after a support request is resolved.
  • To enforce our policies: We retain certain data to ensure compliance with our terms and policies and to address disputes as necessary. Data for these purposes is kept for the duration required to resolve the dispute or enforce the relevant policy effectively.
  • For anonymized statistical data: Anonymized data that is used for statistical analysis may be retained for a longer period, as it no longer identifies you and cannot be traced back to you.

Once your personal data is no longer required for these purposes, we will securely delete or anonymize it. If you request the deletion of your data, please contact us with your license key and include "Delete License Data" in the subject line. We will then take reasonable steps to erase your personal information, subject to any legal or regulatory obligations that may require us to retain it.

Data Sharing

We share your personal data only when necessary and in accordance with this Privacy Policy. This includes sharing information:

  • With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • With Cloudflare Web Analytics and Cloudflare Email Routing: We use Cloudflare Web Analytics to help us analyze usage patterns and improve our Service, and Cloudflare Email Routing for email forwarding and management. These services help us understand our users' behavior, enhance the overall user experience, and manage email communications. By using our service, you agree to the privacy policy and terms of service of Cloudflare. Check the Cloudflare Privacy Policy and Terms of Service here.
  • With Proton Mail: We use Proton Mail for secure email communications. By using our service, you agree to the privacy policy and terms of service of Proton Mail. Check the Proton Mail Privacy Policy and Terms of Service here.
  • With Cloudflare Pages: We use Cloudflare Pages for hosting our website. By using our service, you agree to the privacy policy and terms of service of Cloudflare Pages. Check the Cloudflare Privacy Policy and Terms of Service here.
  • For Legal Purposes: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • To protect our rights: We may disclose your personal data when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms of service, or as evidence in litigation in which we are involved.
  • With your consent: We may share your personal data with your consent to any other party for the purposes described at the time you provide that consent.

We ensure that all third parties with whom we share your data are required to protect your information in accordance with applicable data protection laws and use it only for the purposes for which it was disclosed.

Data Security

We take the security of your personal data very seriously and use a variety of measures to ensure its protection:

  • Technical Safeguards: We implement a range of technical security measures, including encryption, secure socket layer (SSL) technology, and access control procedures to safeguard your data during transmission and storage. These measures help protect your data from unauthorized access, alteration, disclosure, or destruction.

  • Organizational Measures: We restrict access to personal data to employees, contractors, and agents who need to know the data in order to process it on our behalf. All individuals and entities with access are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

  • Data Anonymization and Pseudonymization: Where possible, we anonymize or pseudonymize personal data to further enhance security and privacy.

  • Regular Security Audits: We conduct regular security assessments and audits to ensure our data protection practices are effective and up to date with the latest industry standards.

  • Third-Party Security: We ensure that all third-party service providers (such as Cloudflare Web Analytics and Cloudflare Pages) we use comply with strict data protection and security standards. These service providers are required to protect your personal data in accordance with applicable data protection laws. Check the Cloudflare Privacy Policy and Terms of Service here.

  • User Responsibility: While we take extensive measures to protect your data, it is also important that you take steps to protect yourself. This includes keeping your license keys, API keys, and login details secure and not sharing them with others.

Despite our efforts, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request copies of your personal data that we hold.
  • Right to Update: You can request us to update or correct any information you believe is inaccurate or incomplete.
  • Right to Delete: You can request the deletion of your personal data under certain conditions.
  • Right to Withdraw Consent: You can withdraw your consent for processing your data at any time.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.
  • Right to Data Portability: You have the right to request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request as soon as possible and in accordance with applicable data protection laws.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Software Webinterface or nuxBot.com website, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

By using our Website and Software, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.