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Common Questions & Issues

When using nuxBot, you might face some issues or have questions. This guide provides easy solutions to common problems and questions you might encounter.

License Not Verified

If your nuxBot seems stuck in a loop displaying License not verified. Verifying now…, it’s likely due to your network sending too many requests.

Solution:

  1. Close nuxBot for 5 minutes and restart it.
  2. If you have too many nuxBot instances running simultaneously, reduce the number of open instances.

Invalid Signature

If you encounter an Invalid Signature message, it means there’s an issue with the API Secret or API password (if required).

Solution:

  1. Double-check that your API Secret Key and API passphrase (if needed) are accurately entered in nuxBot’s exchange settings page.
  2. If lost, generate a new API Key on the exchange and update it in nuxBot.

Timestamp Request

Errors like Timestamp for this request is outside of the recvWindow indicate that the time on your device isn’t set correctly.

Solution:

  1. Synchronize your device’s clock.
    • Example for Windows: Navigate to Settings → Time & Language → Date & Time → Sync Now.

Web Interface Crashed

If you get the error webinterface crashed -> The port 5000 is already in use., it means that another application is currently using port 5000. This conflict prevents nuxBot from starting the web interface.

Solution:

  1. Open the config.ini file in the nuxBot installation folder.
  2. Change the port number under the [webinterface] section.

License Key Issues

Errors like license: type' or 'license: string indices must be integers indicate no license key has been entered or the key isn’t valid.

Solution:

  1. Ensure a valid license key is entered in the Webinterface under Settings → Bot Settings → nuxBot Product Key.
  2. If the error persists, stop nuxBot for 5 minutes and then restart it.

Incorrect Candlestick Type

This error indicates the timeframe for one of your pairs is not supported by the exchange.

Solution:

  1. Check the nuxBot console for the pair causing the error.
  2. Enter a valid timeframe in the Webinterface under Settings → Trading Settings. Choose your pair, then click on Indicators & ATR Trailing and under Timeframe, enter a valid timeframe.